There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Carl
I went to Espresso Planet to browse a few Espresso machines. The store has so many variety!!! Rene was very patient in answering all my "newbie" questions in the world of espresso.
Ended up purchasing Lelit Mara X paired with a Fiorenzato Allground grinder.... couldn't be happier with the purchase! The staff at Espresso Planet is amazing! Support is great and highly recommended!
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