I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
Sam,
Just a note to record my appreciation of outstanding service in respect of a relatively minor purchase (Espro Toroid v2 frothing pitcher). My questions were responded to in a timely, courteous and informative manner to facilitate my decision (and the order was processed promptly).
Thank you. I will have no hesitation in purchasing from you again, and I can recommend your firm to everyone.
Peter M
Peter Middleton
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Driven by the vision to become a meaningful purveyor to the American hotel/ restaurant industry, Frieling was established in New York in 1988 and relocated to Charlotte, NC, in 1990. Early on, Frieling also established a strong presence in the retail industry, thanks to an innovative and diverse product range for the discerning consumer. The two divisions complement each other in every respect.
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