I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
Thanks for the email and nice to learn the shipping costs have been reduced.
I hope Supramatic appreciates what extraordinary ambassadors you and Theresa are for the company. Your level of service is not common anymore, in this technological age, when we usually end up talking to automated voices. If you had the time to give me the name of the head of Supramatic I'd like to pass on my appreciation to him or her as well. Thanks again for your help Crystal.
Best regards
George
George
I recently purchased a replacement machine from your store. I wanted to pass on my appreciation to the sales staff for their excellent service and advice....answering all my questions and taking time with me. I also appreciated the service I received from the shipping department....again, he did an awesome job in answering my questions and following up. My experience will keep me coming back!
LELIT espresso machines have all the devices that help you becoming a master in the extraordinary, noble art of brewing fantastic espressos.
We tasted thousands of espresso in the most famous Italian bars throughout the country and developed 6 great lines of espresso machines that satisfy the most exigent users.
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