I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
I recently purchased a replacement machine from your store. I wanted to pass on my appreciation to the sales staff for their excellent service and advice....answering all my questions and taking time with me. I also appreciated the service I received from the shipping department....again, he did an awesome job in answering my questions and following up. My experience will keep me coming back!
Ron
One of the best customer service I had. Fast and complete answer to all my questions. The employees are such polite and nice. The price are fair and low. Thanks for your help i'll certainly order many more times with Espresso Planet.
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