I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
Just had help on the phone from JR, who coached me through a valve problem which disabled my Duetto 3. He walked me through the repair and I finished my shots with visitors that I had.
Impossible to get a better customer service than that
David Russell
Hello Folks, I recently purchased one of your coffee machines, a Jura Impressa E80. Incredible sort of comes close...kinda'. With a 5 minute phone call to your tech department, I made a galaxy class cup of frothy delicious coffee. Thank you so much for finding the right machine, the right sales people and the right coffee. I will be recommening your company and this machine to any one who says they love coffee. I could NOT be happier, with the product, the shipper, and the service. Universe class, absolutely! GW
Copyright (1996) 1999-2022 Espresso Planet. All Rights Reserved. Certain names, logos, designs, titles, words or phrases constitute trademarks, service marks or trade names of Espresso Planet, SupraMatic Inc., Schaerer Ltd., Thermoplan Ltd., Breville, Delonghi, Jura, Solis, Saeco, Krups, Capresso, Gaggia, Rancillio, Rocket, Nespresso, Illy, Lavazza
Sales - Wholesale - Service and Repair of Espresso Machines and Coffee Makers in Canada - USA - Toronto - Mississauga - Ontario - Victoria - Vancouver - Calgary - Edmonton - Saskatoon - Regina - Winnipeg - Thunder Bay - Sudbury - Windsor - London - Kitchener - Barrie - Oakville - Kingston - Ottawa - Montreal - Quebec - Fredericton - Moncton - Halifax - St. John's - British Columbia - Alberta - Saskatchewan - Manitoba - Quebec - New Brunswick - Nova Scotia - Newfoundland